Talk to me about exchanges and refunds.
While you are welcome to return your shipment back to us for a full refund within 7 days of receiving it, please keep in mind that all returns must be in their original condition, i.e. unopened. Once opened, we unfortunately cannot help you. If the product is not found to be fulfilling these conditions, it will be returned back at the customer's cost. Please send us a note to email@example.com so we can walk you through your return.
In the case of faulty, damaged or wrongly described items, you will be eligible for a replacement or refund, post thorough checking. Please email firstname.lastname@example.org and we'll take you through the process!
The process please
Once you inform us about your requirement of return/exchange, we will place a request and you shall expect it picked up in 3-5 working days
We're so sorry your items arrived in less-than-perfect condition. Please email email@example.com and upload 2-3 clear photos of the fault, indicating whether you'd prefer a replacement or refund. We'll get back to you shortly with a refund process, or send you out a brand new item.
We'll then email you when the refund has been processed OR when your replacement has been dispatched. We always do our best to resolve faulty tickets as quickly as possible! :-)
Opened or used product
Unfortunately we do not offer refunds on opened or used products. The only exception is when items are faulty, as above.
HOW TO TRACK YOUR CUBE
As soon as your parcel is shipped, we will email you with a tracking number. Just give it a day or so for the tracking number to be activated.
IF YOU GAVE US THE WRONG ADDRESS AT CHECKOUT
Email us ASAP (like now) at firstname.lastname@example.org and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully.
If your order has already been shipped then unfortunately, we can’t change the course of the parcel.